Contact & FAQ
Thank you for choosing OrganicGrains.com. We love hearing from our customers!
If you have any questions, please feel free to contact us toll free at 844-215-8566. Email us at ContactUs@phmbrands.com.
Q: How much does shipping cost?
A: Our shipping is easy. All orders shipped within the contiguous United States fall under our $4.99 flat-rate shipping fee.
Q: Are all your products certified organic?
A: Every one of our products is certified organic by the Texas Department of Agriculture, so you can rest assured knowing you're getting the highest-quality products.
Q: Where are your grains grown?
A: Our traditional grains are primarily sourced from the United States and Canada. Our Ancient Grains are sourced from audited facilities in areas such as South America and India. We do not source from China.
Q: Are your grains genetically modified?
A: No. All of our grains are unmodified, commonly known as non-GMO.
Q: Is your grain grown with any synthetic fertilizers or chemicals?
A: No. All our grains are organic and non-GMO. We only source grains that are truly organic. We also have our own in-house process for checking the quality and taste of the grains. We only use farmers that are audited and adhere to the organic farming practices outlined by the USDA.
Q: Does your facility host any allergens I need to be aware of?
A: Yes. We are a grain and seed facility and therefore have wheat housed in our facility. Consumers who have gluten allergies should be careful when ordering our products.
Q: Can I eat your products on a vegan diet?
A: Yes. All of our grains are vegan-friendly. You can check out our blog for a number of plant-based recipes!
Q: What is your return policy?
A: We stand by the quality of our products. However, should you have a product you are dissatisfied with due to a quality issue, please contact us and we will make it right.
A: Keeping your information safe and private is one of our number one priorities. We will never sell your information and we will continue to employ security measures to keep your information secure.